Refund Policy

1. What This Policy Covers

This policy applies to every paid purchase made on Plotmi, including:

• Paid reader reports and reading analysis
• Profile Spotlight storefronts on your profile
• Any other promotional or featured placement sold on the site

Free features carry no purchase and are not covered by this policy.

2. Reader Reports — Core Rule

All sales are final once the first reader is assigned to the project.

A full refund may be requested only before the first reader is assigned to your project.

3. What Counts As Assignment

For purposes of this policy, a reader is considered assigned once Plotmi:

• assigns the project to one or more readers,
• sends assignment notifications or access credentials to any reader,
• makes the project accessible to any assigned reader, or
• initiates any reader recruitment, matching, or assignment process for the project.

Once assignment occurs, the purchase becomes final and non-refundable, regardless of when the assigned reader(s) actually begin reading.

4. No Refunds After Assignment

Once the first reader is assigned, the order becomes final and non-refundable.

No refunds will be issued based on:

• Dissatisfaction with reader feedback or results
• Disagreement with subjective opinions expressed in reports
• Creative or editorial preferences
• A decision not to proceed after assignment has occurred
• Failure to review or use delivered materials

5. Profile Spotlight Storefronts — Core Rule

All sales are final once your storefront goes live on your profile.

Storefronts are sold as one-time placements for a fixed period. Nothing renews and no card is kept on file, so you are never charged again unless you come back and pay.

You cannot request a refund simply because you don't like your storefront. You choose the banner, the ink colour and the background, and you can change all three at any time while your storefront is live.

6. No Refunds On Live Storefronts

Once your storefront is live, no refunds will be issued based on:

• A change of mind, or taking your storefront down before the paid period ends
• Dissatisfaction with the look of your banner, background, ink colour, or layout
• The number of views, clicks, readers, or sales your storefront produced
• Your book, film, or project being delayed, cancelled, or repriced elsewhere
• A buy link that breaks or changes on the retailer's side
• Deleting your account or your storefront during the paid period

Plotmi sells the placement and the time it stays live. It does not sell, promise, or guarantee any result.

7. Review, Edits, And Paid Time

Storefronts are reviewed before they go live, and approval is at Plotmi's sole discretion. You are only charged after your storefront has been approved.

Edits made to a live storefront go back through review. Your paid time keeps running while a change is being reviewed, and no time is added or refunded for that period.

Your storefront ends automatically on its expiry date. Unused time has no cash value and is not refundable.

8. Removal For Rule Violations

Storefronts and other paid placements can be removed at any time — including after payment — if you break Plotmi's rules and guidelines or the Terms of Service. This includes, but is not limited to, content you do not own or have permission to use, sexually explicit material, sexual content involving minors, violence or shock imagery, hate speech or harassment, religious or political promotion, links to anything other than your own work on a legitimate retailer, and false or invented reviews, awards, or endorsements.

No refunds are issued for removed placements, and removal does not limit any other action Plotmi may take, including account termination and reporting illegal material to law enforcement.

9. Other Promotional Placements

Any other featured or promotional placement sold on Plotmi follows the same rule as storefronts: the purchase becomes final once the placement goes live, and the sections above on results, removal, and unused time apply in the same way.

10. Duplicate Charges

If you are charged more than once for the same order, Plotmi will refund the duplicate charge after verification.

11. Failure To Deliver

If Plotmi is unable to deliver the service, or delivers a materially incomplete or defective service due to technical failure on Plotmi's end, Plotmi may issue a full or partial refund at its sole discretion.

This includes a payment taken for a storefront that never goes live because of a fault on our side. Contact support@plotmi.com and we will fix it or refund you.

Brief interruptions, scheduled maintenance, and outages outside Plotmi's control do not qualify.

12. Partial Refunds

Partial refunds are not guaranteed and, if granted, are issued only at Plotmi's sole discretion.

13. Payments, Currency, And Taxes

Payments are processed by Stripe. All prices are shown and charged in US dollars. Any currency conversion, foreign transaction fee, or bank charge applied by your card issuer is set by them, not by Plotmi, and is not refundable by us.

Prices may change at any time. A price change does not entitle you to a refund or credit on a purchase already made.

14. How To Request A Refund

Refund requests must be sent to support@plotmi.com from the email address on the Plotmi account that made the purchase, within thirty (30) days of the charge, and must include the date and amount of the payment.

Approved refunds are returned to the original payment method. Your bank or card issuer decides how long it takes for the money to appear.

15. Chargebacks And Disputes

Please contact us before opening a dispute with your bank. Most problems are faster to fix directly.

By purchasing from Plotmi, you agree that any chargeback or payment dispute submitted after the first reader is assigned, or after a paid placement has gone live, may be challenged using relevant records, including purchase records, project assignment records, storefront approval and activation records, screenshots of the live placement, access logs, timestamps, reading activity, session records, analysis records, delivery records, and acceptance of these terms at checkout.

Plotmi may suspend or terminate accounts with open or lost chargebacks, and may require any outstanding balance to be settled before further purchases.

16. Checkout Acceptance

By completing your purchase, you acknowledge and agree that refunds on reader reports are available only before the first reader is assigned to your project, and that refunds on storefronts and other paid placements are available only before the placement goes live.

After those points, the purchase is final and non-refundable.

17. Changes To This Policy

Plotmi may update this policy at any time. The version published on this page at the moment of your purchase is the one that applies to that purchase.

18. Contact

If you have any questions or concerns, please contact us at support@plotmi.com.